Warranty Policy
What are the Warranty Policy for Pine Store Products?
Warranty Policy for Pine Store Products
Product Warranty
– All board, device, and accessories sold on the Pine Store are entitled to a 30 days Limited Warranty against defects in materials and workmanship.
If you experience any technical difficulties during the warranty period, you can open a Return Merchandise Authorization (RMA) support ticket by registering and logging into Support Ticket CRM
Obtaining Warranty Service
Go to Support Ticket CRM
Register and sign in with your Pine Store support ID and password.
Create a new case explaining the problem you have and submit a Return Merchandize Authorization (RMA) number request. If we determined that service is needed, an RMA number will be issued to you.
An RMA number is valid for 30 days. If your RMA has not been received at our repair center within those 30 days, you will need to request a new RMA.
Once you have submitted your return request, our support team will contact you and advise you how to send your item(s). Please use the original packaging. You can assist us in tracking your package on its way back to us by entering your tracking information in the RMA form.
PLEASE NOTE:
Freight charges are not covered in the warranty. Products that are shipped on a freight collect basis will not be accepted.
The customer is responsible for shipping charges to the RMA center. Pine Store will cover the shipping charges back to the customer, not including any import fees assessed by the customer’s country’s Customs.
Our service center will update the status of your RMA once your return is received and processed.
We will ship back the RMA unit according to shipping address provided in Customer Profile of the Support Ticket CRM. Please make sure you provide accurate shipping information in your profile to avoid shipping issues. We will not be responsible for any shipping problem or loss caused by invalid shipping information.
An RMA replacement will be sent back with a declared value of fifty dollars ($50.00 USD) or less and a statement saying “RMA Warranty Repaired item” on the international shipping documents.
RMA replacements are subject to a 30 days warranty period.
Privacy
Pine Store maintains and uses customer information in accordance with Pine store Privacy Policy available at https://www.pine64.org/?page_id=172
General
No Pine Store reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
EXCLUSIONS AND LIMITATIONS
This Limited Warranty applies only to Products manufactured by or for Pine Store that can be identified by the “Pine64” trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-Pine Store hardware products or any accessories, even if packaged or sold with Pine Store hardware. Non-Pine Store manufacturers or suppliers may provide their own warranties. Other accessories distributed by Pine Store are not covered under this Limited Warranty. This Limited Warranty does not apply: (a) to damage caused by accident, abuse, misuse, misapplication, or non-Pine Store products; (b) to damage caused by service performed by anyone who is not a Pine Store authorized service provider; (c) to a Product or Product part that has been modified without the written permission of Pine Store; or (d) if any Pine Store serial number has been removed or defaced.
To the extent permitted by law, this warranty and remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, statutory or implied. Pine Store specifically disclaims any and all statutory and implied warranties, including, without limitation, warranties of merchantability, and fitness for a particular purpose, accuracy, quiet enjoyment, and non-infringement of third-party rights. If Pine Store cannot lawfully disclaim statutory or implied warranties, then all such warranties are limited in duration to the duration of this limited warranty and shall apply only to the extent required by law. No Pine Store reseller, agent, or employee is authorized to make any modification, extension, or addition to this limited warranty and no such modification, extension, or addition to this limited warranty will create any warranty on the part of Pine Store. Pine Store specifically does not represent that it will be able to repair any product under this limited warranty or make a product exchange without risk to or loss of programs or data. Some jurisdictions do not allow limitations on how long a statutory or implied warranty lasts, so the above limitation may not apply to you.
Pine Store is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or under any other legal theory. In some jurisdictions the foregoing limitation does not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions, so the above exclusion or limitation may not apply to you. Some jurisdictions do not allow the exclusion or limitation of direct, incidental or consequential damages, so the above exclusion or limitation may not apply to you.
Problems with your product
If you are having troubles with your new Pine Store products, please create a support ticket at Support Ticket CRM and our Support Team will assist you.
Terms and Conditions
If you want to read Pine Store Sales Policy, please visit the below links.
Read Pine Store Terms and Conditions
