What are your Cancellation and Refund Policies?
Cancellation Prior to Shipment
When you place your order using PayPal or Credit Card(Stripe) and wish to cancel your order, we will issue a credit minus 5% cancellation fee to your account which should post within 10 business days.
If you used a credit card through PayPal or Stripe, your financial institution authorized the payment and placed a hold on your account at the time you place your order. This authorization hold temporarily decreases your available funds. However, your account is not actually billed until Pine Store processes your order, so if the order is canceled the hold will expire in accordance to the time frame set by your financial institution.
Cancellation After Shipment or in shipping process
If you wish to cancel your order after it has been shipped the return must be handled through the online support system as a refund RMA.
Returns are subject to the Pine Store Sales Terms and Conditions. For eligible items, you have 15 days from the time you receive your item(s) to submit a return request via the online ticket system at https://support.pine64.org
Only items that have been purchased directly from the Pine Store can be returned to Pine Store. Pine Store products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
Items that are returned for a refund are subject to a 15% restocking fee (per unit).
Shipping charges, custom duties, taxes, and PayPal or Stripe commission fee are non-refundable.
Products that are shipped on a freight collect basis will not be accepted.
Customers will be responsible for any shipping costs to the RMA center.
Items Ineligible for Return
– Products that are damaged by the customer
– Products that have been tampered with in terms of software/hardware
Online Return Process
You can initiate a return online once you have received your item(s).
Go to https://support.pine64.org
Register and sign in with your Pine store support ID and password.
Register your product by Submit a Ticket section using the serial number found on the outside of the retail packaging.
Create a new case stating you wish to return for a refund and submit a Return Merchandise Authorization (RMA) number request. If we determined that the return policy is applicable, an RMA number will be issued to you.
Once you have submitted your return request, our support team will contact you and advise you how to return the item(s). Please use the original packaging. You can assist us in tracking your package on its way back to us by entering your tracking information in the RMA form.
Refund Methods
Your refund will be issued after we have received and examined your item(s) at our RMA Service Center. The way your refund is processed depends on your original payment method.
– PayPal or Stripe refunds, we will issue a credit to your account which should post within 10 business days.
– Credit card refunds via PayPal or Stripe services, refunds will be sent to the card-issuing bank by PayPal or Stripe. Please contact the card-issuing bank with questions about when credit will be posted to your account.
Terms and Conditions
If you want to read Pine Store Sales Policy, please visit the below links.
Read Pine Store Terms and Conditions
